Thank you for your purchase of the Matheson Functional Capacity Evaluation Software!
We know implementing new technology is not always an easy road which is why at Matheson we are to provide Support You Can Rely On!
Owners of the Matheson FCE Software receive COMPLIMENTARY software support for 60 days from date of purchase. After that period, support is subject to per-incident charges unless you purchase a maintenance plan.
FREE support is available on our SELF-HELP website www.matheson.desk.com. We have built a library of documents to assist with the most commonly asked questions.
By phone, e-mail or fax – $50 per incident for up to one hour
By remote access – $75 per incident for up to one hour
We accept Visa, MasterCard, Discover, and American Express; please have your card ready when you call.
FCE SOFTWARE MAINTENANCE PLAN – JUST $1/DAY!
Insurance for your budget. Avoid per-incident support fees—and gain valuable benefits—by signing up for a software maintenance plan: $365 a year.
- Unlimited technical support by phone, e-mail, or fax
- Access to our highly trained technical support specialists for 12 full months
- Response time of one business day guaranteed
- Software program and database migration to another computer and/or operating system
Should it be determined that the issue being experienced is not related to the FCE software program you will be given the opportunity to purchase computer assistance through our high level tech support on your own through our contract tech support team.
Common issues tend to be the existence of viruses and malware which may interfere with loading the software, running the software, or general computer operation.
Such support is not covered under the 60 day complimentary support or the Software Maintenance Plan.