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Thank you for your purchase of the Matheson Functional Capacity Evaluation Software!

We understand that implementing new technology is not always an easy road. Matheson is here to provide Support You Can Rely On!

SUPPORT RATES:
Support tasks will be billed at $90.00 per hour and will incur a minimum one-hour charge for all events.

We accept Visa, MasterCard, Discover, and American Express, and will gladly invoice you.

NEW SOFTWARE OWNERS:
Owners of the Matheson FCE Software receive complimentary software support for 60 DAYS from date of purchase.
If Matheson is contracted to perform the software install, software support will begin the day of install.
After that 60-day period, support is subject to per-incident charges unless you purchase a maintenance plan. Please make a note of this.

FCE SOFTWARE INSTALLATION:

$100.00 if purchased at the time of the sale of the software. (one install event only)

$200.00 if not purchased at the time of sale or to re-install on another computer after the initial sale.

PLEASE NOTE:
Should it be determined that the issue the client is experiencing is not related to the Matheson FCE software program, you will be given the opportunity to purchase computer assistance through our high-level tech support on your own. Contact our contract tech support team at ITSupport@roymatheson.com.
Common issues with the FCE software tend to be the existence of viruses and malware which may interfere with loading the software, running the software, or general computer operation. Support for these issues are not covered under the 60-day complimentary support or the Software Maintenance Plan. If you need technical support for these types of issues, you can contact out support team at ITsupport@roymatheson.com. Charges will apply based on our rates above.

SQL SERVER UPDATE: as of December 31, 2023, the SQL server that is used by Windows to insure security, will expire. All users of the FCE software will need to update their operating system to SQL 2012 so that it will operate properly and be HIPAA compliant. This generally takes an hour to do on most systems. However, during the install, there may be other impediments (i.e., client installed firewalls, virus protection, or other programs) that arise beyond our control that could cause this update to take longer. Each system is different. Matheson IT Support will charge a flat rate of $100.00 for a standard update. If the update involves an unusual amount of time, there could be additional charges. Please make sure this is discussed with the IT Department before agreeing to this update.

FCE SOFTWARE MAINTENANCE PLAN – JUST $1/DAY!
Insurance for your budget. Avoid per-incident support fees—and gain piece of mind—by signing up for a software maintenance plan: $365 a year.

  • Unlimited technical support by phone, e-mail, and remote access (required in nearly 95% of our support issues).
  • Access to our highly trained technical support specialists for 12 full months.
  •  Response time of one business day.
  • Software program and database migration to another computer and/or operating system.

Contact our sales team at info@roymatheson.com for more information or to purchase.

Technology is not always an easy road which is why at Matheson we provide

Support You Can Rely On!

Page Revised May 24, 2023

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“This Ergonomics Evaluation Certification Program is extremely valuable. Dr. LaCourse is an excellent instructor with years of hands-on experience. I would highly recommend it to anyone interested in reducing cumulative trauma disorders.”

“Also, I just completed my very first FCE today……. And it was AWESOME!!! I could hear you talking in the back of my head the whole time! Very exciting!! Thanks for such a great learning experience!”

“I was so impressed with my entire Matheson experience.”

“As a provider of FCEs for 12-plus years, I have been through several training programs. I would recommend Matheson without reservation. Thanks to your training, my staff is the best prepared in my area. It has made a difference for my business and has set us ahead of our competition.”

“Far and away the best certification course I have attended in my seven-year professional career. The instructors are knowledgeable and apply all of the information to real-world scenarios. Thank you!”

This Ergonomics Evaluation Certification Program is extremely valuable. Dr. LaCourse is an excellent instructor with years of hands-on experience. I would highly recommend it to anyone interested in reducing cumulative trauma disorders.”

“Of all the FCE training I have received, Matheson is the most evidence-based. I like that it is a battery of standardized tests, and not a standard battery of tests. It also requires thinking as an evaluator, unlike other programs that don’t allow you to consider any non-quantitative factors, which results in an opinion of functional capacity lacking in external validity. The Matheson FCE makes the most of what is available right now.”

“The Amended ADA Webinar was outstanding and I really appreciate your willingness to do them.  You have gotten to the heart of the matter in the “gray areas” that people have familiarity with, but are not comfortable discussing.  I treasure every one of these webinars.  They have helped me be a better evaluator and allowed me to speak intelligently to our employers and other referral sources.”

“I just wanted to e-mail you and let you know that I found this webinar to be extremely helpful to me in my position as an the on site PT manager. In my opinion your webinar provided excellent information about the ADA issues we may face and invaluable advice to avoid legal pitfalls related to our work site analysis and testing procedures.”

“We are utilizing the Matheson philosophy not only for Functional Capacity Evaluation, but also for the foundation of interdisciplinary treatment of chronic pain patients at our clinic in Waltham MA, Boston PainCare. The culture of function is throughout all of our departments, interventional, functional rehabilitation, medication management, sleep, and behavioral.
Spending the week training for FCEs in Keene, NH was very exciting as it allowed me to know that we are not only on the…”

The instructors did an excellent job of breaking down the complex concepts into the most simple and understandable pieces of information. My folders of countless papers from various sources, both online and off, have been consolidated into one well-laid out reference book!

Thank you for having the Essential Function Job Analysis course available. I have been doing job analyses and post offer test formulation at my company for 8 years now and this course taught me that we need to (and will) make some adjustments to our procedures to better defend any possible legal challenges. That means a great deal to me as a business owner.

“Your webinars have made me a better evaluator and allowed me to speak intelligently to our employers and other referral sources.”

Testimonials

Matheson Development